Refund policy

 

Refund and Cancellation Policy

The customer may cancel a booking by contacting BH Travel in writing by email, WhatsApp, or another confirmed communication channel. A cancellation is considered received only when BH Travel confirms receipt of the cancellation request in writing.

Unless different cancellation terms are clearly stated for a specific service or agreed in writing, the following refund and cancellation rules apply:

Cancellation 10 or More Days Before the Reserved Service Date

If the customer cancels the booking 10 or more days before the reserved service date, BH Travel may refund the amount paid, less any non-refundable bank fees, card processing fees, payment processor fees, administrative costs, currency conversion differences, or other costs already incurred, where applicable and legally permitted.

Cancellation Less Than 10 Days Before the Reserved Service Date

If the customer cancels the booking less than 10 days before the reserved service date, the following rules apply:

If the customer paid only a partial advance payment, deposit, or partial payment, BH Travel has the right to retain the full amount of that partial payment, deposit, or advance payment. This amount is non-refundable because the selected date, vehicle, driver, guide, and/or service capacity may have already been reserved for the customer.

If the customer paid the full service price online, BH Travel may retain a reasonable cancellation fee of up to 30% of the total paid amount, or any higher amount necessary to cover costs already incurred, where legally permitted. The remaining amount may be refunded to the customer.

If no payment was made and the booking was reserved for payment in person, BH Travel may cancel the reserved slot and may refuse future bookings from the same customer in case of repeated late cancellations, no-shows, or misuse of the reservation system.

Same-Day Cancellation and No-Show

If the customer cancels on the same day as the service, fails to appear at the agreed pick-up location within the applicable waiting time, provides incorrect booking information that prevents BH Travel from providing the service, or cannot be reached by BH Travel, the booking may be treated as a no-show.

In case of same-day cancellation or no-show, BH Travel may retain the full amount paid, including any partial payment, deposit, advance payment, or full online payment. The customer will not be entitled to a refund, unless otherwise required by mandatory applicable law.

Cancellation After the Service Has Started

If the customer cancels after the service has started, arrives late, leaves the tour or transfer early, refuses to continue, or chooses not to use part of the booked service, no refund will be issued for the unused portion of the service, unless otherwise required by mandatory applicable law.

Changes Requested by the Customer

The customer may request changes to the booking, including changes to the date, time, route, number of passengers, pick-up location, drop-off location, or service type.

BH Travel will try to accommodate change requests, but all changes are subject to availability and operational feasibility. A requested change is not confirmed until BH Travel confirms it in writing.

Changes may result in additional charges, especially if the route, duration, vehicle type, number of passengers, luggage requirements, waiting time, or service scope changes.

If the requested change cannot be accommodated, the original booking terms remain valid, unless the customer chooses to cancel the booking under this Refund and Cancellation Policy.

Refund Processing

Approved refunds will normally be processed using the same payment method used for the original payment, unless otherwise agreed or required by applicable law.

Refund processing times depend on the bank, card issuer, or payment processor. BH Travel is not responsible for delays caused by banks, card issuers, or payment processors.

Any payment processor fees, bank charges, card processing fees, currency conversion differences, administrative costs, or transaction costs may be deducted from the refund amount where legally permitted.

Refunds are not issued for delays, changes, missed services, or non-performance caused by the customer, including late arrival, incorrect booking information, missing documents, wrong pick-up location, wrong travel date, failure to answer calls or messages, or no-show.

Cancellation or Changes by BH Travel

BH Travel may cancel, reschedule, modify, or adjust a service if necessary due to unsafe weather conditions, road closures, traffic accidents, major traffic disruption, vehicle breakdown, driver illness or unavailability, border delays, police instructions, government restrictions, force majeure events, safety concerns, insufficient operational capacity, or any other circumstance outside BH Travel’s reasonable control.

If BH Travel cancels a confirmed booking before the service starts and no suitable alternative is accepted by the customer, the customer will be entitled to a refund of the amount paid for the cancelled service.